Privacy Policy

1. Legal disclaimer

This privacy policy explains how Agence K collects, uses, and protects your personal data when you visit our website, register for our retreats, or interact with our services.

We are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible way, in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

2. Who we are

Agence K designs and organises lifestyle, sport, and wellness retreats.
For any questions regarding your personal data, you may contact us at: info@agence-k.com

3. What information we collect

We may collect the following information:

3.1 Mailing list

Name
Email address

3.2 Booking & registration forms

Name
Address
Email
Phone number
Health information (only when relevant)
Dietary requirements

3.3 Payment information

Name
Address
Card type and last 4 digits of your card

Note: Full card details are never stored on our servers and are handled securely by our payment provider (Stripe).

4. Why we collect your information

We collect your data to:

Process bookings and manage retreat participation
Communicate important information before, during, and after retreats
Adapt activities, food, and logistics to your needs
Ensure participant safety and wellbeing
Send relevant updates, newsletters, and offers (only with your consent)
Improve our website, services, and user experience

Health and dietary information is collected solely to ensure your safety, comfort, and enjoyment during the retreat.

5. Legal basis for processing

We process your personal data based on:

Contractual necessity – to deliver retreat services
Consent – for newsletters and marketing communications
Legitimate interest – to improve services and customer experience
Legal obligations – accounting and regulatory compliance

6. Data sharing & confidentiality

Your data is treated as strictly confidential. Information may be shared only with trusted service providers involved in the retreat experience (such as instructors, chefs, accommodation providers), solely when necessary, and always under confidentiality obligations. We never sell, rent, or trade your personal data.

Payment data is processed securely by a third party (Stripe), which complies fully with international security standards.

7. Data storage & security

We are committed to ensuring your information is secure.

All digital data is stored on secure servers
All website data transfers are encrypted using SSL
Access to personal data is restricted to authorized personnel only

We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse.

8. Your rights under GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, please contact us at: info@agence-k.com

9. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies help us:

Understand how visitors use our website
Improve navigation and performance
Provide relevant content

You may choose to disable cookies in your browser settings. Please note that some features of the website may not function optimally without cookies.

10. Analytics

We use Google Analytics to understand website traffic and improve our services. This data is collected anonymously. You can opt out of Google Analytics tracking by installing the browser add-on: https://tools.google.com/dlpage/gaoptout

Google’s privacy policy:
https://www.google.com/intl/en/policies/privacy

11. Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

12. Contact

If you have any questions about this privacy policy or how we handle your data, please contact:

Agence K – info@agence-k.com

Last update : February 2026